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Advanced Micro-credential Certificate:

Mastery of Service Design

  • Work-based:
    YES
  • Level:
    Intermediate/Advanced 
  • Study time:
    40 hrs self-paced
  • Expert Coaching:
    YES
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Transform Services for Lasting Impact...
Are you ready to lead service innovation and create customer-centric solutions?

The Mastery of Service Design course equips professionals like you with cutting-edge tools, frameworks, and hands-on learning to design new or enhance existing services.

This advanced micro-credential course enables you to apply a strategic service logic to real-world challenges, ensuring your business stays competitive in today’s fast-evolving landscape. 

Built by leading academics from the top US university in services leadership education for Fortune 500 companies and US Government agencies - Arizona State University, and supported by our panel of industry experts, you’ll master the latest service design frameworks and develop a comprehensive Service Blueprint tailored to your organisation’s needs.

International Accreditation

Whats Included?

The Service Design Program is a first-of-its-kind opportunity for professionals seeking to achieve true skills mastery in service design. This transformative program is uniquely designed to combine academic rigour with practical application to help you create real impact.

We do this through novel and engaging community experiences that go beyond static course delivery to personalisation of learning, sharing and collaboration for optimal impact.
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Our 'integrated academy model' provides a new approach to deliver learning and engagement - experiences based on work-based learning, sharing, collaboration and support. It brings together a learning and collaboration ecosystem of professionals, industry experts, university academics and researchers, and even university students. These experiences support professionals to achieve mastery of their craft.
  • Community of Practice
    Join a vibrant community where professionals and peers collaborate to tackle real-world challenges. Gain support, insights, and inspiration from others on the same journey.
  • Service Blueprint Development
    Work on a business-critical project and produce a service blueprint for a new or improved service, equipping you with tangible, practical outcomes.
  • Expert Coaching
    Benefit from direct access to industry-leading coaches who guide you in applying concepts to your unique challenges.
  • Curated Resources & Tools
    Unlock a library of curated content, tools, and resources designed to empower your success at every stage of the program.
  • Industry Skills Recognition
    Unlock recognition to progress your career by recognised digital skills badges issued by APMG & SFIA Foundation.
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The Industry Academy

We deliver our programs through the Industry Academy - our dynamic community-of-practice to aid professionals build skills 'mastery' and close their skills gaps faster and smarter with tailored, dynamic learning experiences designed for immediate application. 

The Industry Academy is delivered in collaboration with leading Australian employer and professional bodies, our university partners and our panel of industry experts and government supporters.
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So, Ready to Get Started?

Enrol now OR download the brochure to find out more and to get information on our special pricing for small teams (up to 5 participants) and enterprise licenses (with no employee limits) for one low all inclusive price!